Mental Models Interviewing for More-Effective Communication
All professionals conduct interviews, often to determine what another person understands, feels, believes, or is willing to discuss about topics of interest. The method of mental models interviewing can be a distinct advantage to such interviewers, as it provides a structure grounded in behavioral and communication research. Just as a model airplane is a representation of a real airplane, so are mental models representations in our minds of something real. The question we're trying to answer in mental models interviewing is, how does this other person put together this reality?