NOTE: Free Online Practical Customer Service (PCS) Training Now Available On Demand. Takes <30 minutes to complete.
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Practical Customer Service with special training on Tsunami safety and how to communicate this information to visitors. This two-hour program is available upon request. Customer Service is critical in differentiating your company and your individual work from others! Hotel, restaurant, retail, guides - everyone! In addition, on the coast, it is important to know the facts about tsunamis and how to communicate them to visitors. The training that integrates practical customer service with scientific information about tsunamis and the basic safety information we all need to know.
Training will include the key techniques for providing great customer service, managing complaints and helping to sustain a pleasant work environment through great service to co-workers, and location-specific information.